Terms & Conditions
ALL ITEMS ARE ON A PRE-ORDER BASIS UNLESS OTHERWISE STATED.
After checking out, you will receive your invoice confirmation within 24-48 hours. If you do not receive it after 48 hours, please email us at firstname.lastname@example.org regarding your order.
We curently only accept
For instock items, cash payment is accepted you have opted for self-collection/meetup.
After receiving your invoice, proceed to make your payment to the bank account stated in the email and reply back to us with your transaction details after payment have been made.
As most items are on a pre-order basis, PO waiting time is around 1.5-2 weeks (or earlier). Kindly order only if you are able to wait.
After item(s) arrive:
1-2 days to pack items and mail them out/arrange meetups.
We currently only offer normal/registered postage/self-collection/meetups.
We regret that TheClosetMess currently only ships within Singapore.
Normal postage is chargeable at $1.50 per item, and $0.50/item thereafter.
Please inform us if you require a snapshot verification of mailing.
Time: 1-10 working days
No tracking number
Registered postage is chargeable at $2.50. Singpost courier is used.
Time: 1-5 working days to reach you.
Methods: Tracking number provided.
Free self collection is available at Changi. Further details will be provided should you select this option.
Free self collection is available at Simei/Pasir Ris/Tampines/Bedok/Clementi/SIM at selected timings.
Exchange & Returns policy
All items are checked before mailing and therefore are non-refundable. In the event that an item ordered is not available, a full refund will be given. We are not responsible for damage resulting form postage.
We will not be responsible for lost mails in connection to such returns or exchange. Returns & Exchanges are based on a case-by-case basis.
All pictures are credit to the respective blogshops and their owners. Item is not exact to picture provided. Actual colours may vary from the colour on your screen due to monitor colour restrictions or lighting conditions used for stock photos. Please also be aware that as all items are for preorder, we do not have have stocks on hand and have not seen all items in real life. All photos used are obtained from suppliers unless otherwise stated.
Please allow for 0.5-1" difference in measurement.